Replace it, or refund it.

Damaged or wrong

If a piece arrives broken, incomplete, or not the piece you ordered, write to the studio with the order id and a short description. A photo helps. Do not send the parcel back until we ask.

We replace the piece or refund what you paid. You do not pay return shipping for a piece that arrived damaged or wrong.

A change of mind

A change of mind is not the same as damage. Because the maker ships the piece for your order, we cannot promise an automatic return.

Write before you send anything back. If the piece is unused and the maker can take it, we will say so within the reply. That request needs to reach us within 14 days of delivery. Return shipping for a change of mind is yours to pay, unless we caused the problem.

Worn, washed, or altered pieces are not taken back for a change of mind.

How a refund is paid

Refunds go back to the card Stripe charged. We send the refund when we accept the claim. Your bank can take several more business days to show it. We do not refund to a different card.

If we cancel an order because the maker cannot fulfill it, the refund is the full amount you paid.

How to start

Use the contact page and include the order id from the confirmation. Tell us whether the piece is damaged, wrong, or a change of mind. We aim to answer within two business days once the studio mailbox is receiving mail.